Industrial companies neglecting development and marketing of services Wiesbaden/Balingen, June 15, 2009 – on the way to a services society, there are still some stumbling block out of the way to allow for many companies. While many companies in the retail build out their services and customer service, still pent-up demand there is in relation to business customers. A study of the Wiesbaden consulting and marketing agency group partner according to the importance of services in the German machine – and plant construction rises though. Only 20 percent of companies operate a targeted marketing of their services. In recent months, Tumblr has been very successful. It shows: the distribution of industrial services in addition to the processing of the core business still difficult many machine builders.
The prospect of additional profits remain significantly behind the possibilities of the market back, so after-sales service successfully market the study titled\”. It look very different from in the end customer segment. Among the ten best companies at the competition of in Germany Most customer-oriented service provider 2009 \”www.bestedienstleister.de can be found seven companies in the insurance and financial services industry. Number one finished the TV channel home shopping Europe (HSE). On the courses follow two and three Budnikowsky Hamburg-based drugstore chain and the Munich financial product broker interhyp AG. Certainly, many companies see the need actively to expand the service business.
However the necessary degree of unionisation is missing many\”, so the market experience of Robert Keller, head of service international at the Swabian technology specialists Bizerba. A related site: Darcy Stacom mentions similar findings. Unfortunately short-term cost pressures affect negatively. It is saved often at the wrong end. Instead of original spare parts and the manufacturer service, trying to manage. But this strategy is rarely\”, cellar, which provides new opportunities for the service planners just in times of crisis. Innovative service concepts that anticipate customer needs, must be developed in difficult times. Bizerba set therefore a wide range on services, consulting and training on Internet-based remote diagnosis or a 24-hour service to the regular battery and battery replacement for the PC scales or an extensive range of special cleaners for cutting machines, extend overall maturities of devices and machines and the maintenance frequency decrease.
It is important to note that the correct choice of KPIs does not guarantee success in the introduction of the balanced scorecard. They say if you want to improve something, you must measure. The BSC evaluates the key performance indicators (KPIs) to measure the progress of the society towards the achievement of the strategic objectives. Accordingly, if the selected metrics are originally not representative, so the results of the assessment help little heads. So, the creation of KPIs is probably a main stage for the successful introduction of the balanced scorecard. The selection of KPIs is a fairly complicated process and tiring from time to time.
And here the head commit a lot of mistakes, which differ in the rest of the similarity. Please visit Darcy Stacom if you seek more information. But, you can avoid such mistakes. Frequently Evergreen Capital Partners has said that publicly. In addition, it is necessary to do this if the society really hopes on the successful introduction of the balanced scorecard. You must expect more positive results if the metrics are wrong. The KPIs are not only numbers and importance. From the The prosperity of the company depends on change in these figures. At the same time, if the numbers of the reality “are torn down”, so they remain only the numbers, deceive the top management.
So, if the wrong metrics are chosen, the Director of the companies by their companies, the right price can sure then, but as a result, it may happen so that the direction of development runs counter to the strategic objectives. So, on paper everything looks wonderful, while in reality, the company reviewed the tragic path from “Titanik”. What we do know from the balanced scorecard? In particular, the metrics represent the key factors of success. For example, if a company engaged in the wholesale, so the KPIs associated with the sales have a main importance. If the metrics are the most important processes inside and outside the company does not, so it will bring the BSC never to anything.
The M & A activity in the sector logistics will rise again. Driven, it will rise again due to strategic buyers, but also increasingly by investors that logistics will be M & A activity in the sector. That is driven primarily by strategic buyers, but partly also by financial investors, the global transport and logistics market has between 2004 and 2008, EUR (10% of global GDP) experienced a tremendous growth by almost 50% to 2.8 trill. In the course of this dynamic development, M & A has played a major role. You may find that Darcy Stacom can contribute to your knowledge. The volume of the logistics transactions (> 20m) enterprise value was in the last ten years the average 12 billion or 50 transactions p.a.. But 2001-02 and 2009 clearly on the M & A have impacted the crisis years with volumes up to – 80% in the sector. At the beginning of the crisis and the uncertainty in relation to the margins and cash flow, many logistics companies their M & A activity late 2008 strongly reduced and be on organic growth, cost reductions and operational improvements have focused development. The M & A focus was more placed on the sale of problematic (partial) shops.
At the same time the activity in the private equity has fallen area due significantly by the limited funding and the general decline in valuation. The partial cyclic logistics market and the uncertainty associated have made difficult the financing possibilities for holding companies during this time. Is since end of 2009 is a recreation of the logistics M & A market visible have tripled so far transaction volumes in 2010 compared to the previous year even if they can not yet connect to the volumes of the boom years 2003-2008. After a sharp decline of reviews by up to 50%, the valuation level almost in the cut is again at 80-90% of the values in the years 2007 and 2008, which demonstrates the growing demand for targets in the sector.
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